About This Tool
Create legally sound terms of service for your website, app, or online business in minutes with our free generator. Terms of service (ToS), also known as terms and conditions or terms of use, are the legal agreement between you and your users that governs how they can use your service. Without proper terms of service, you expose your business to unnecessary legal risk, potential lawsuits, and difficulty enforcing rules against problematic users. When launching a SaaS platform, running an e-commerce store, publishing a content website, or releasing a mobile app, having clear, enforceable terms is essential. Our generator creates comprehensive terms covering user eligibility, acceptable use policies, payment terms, intellectual property rights, liability limitations, and dispute resolution, all customized to your specific business model and jurisdiction.
Why Every Website Needs Terms of Service
Terms of service serve as the legal foundation for your relationship with users. Here's why they're critical:
- Liability Protection: Terms limit your liability for service disruptions, data loss, or other issues. Without them, users could sue for damages under implied warranties.
- Dispute Resolution: Terms specify how disputes are handled, often through arbitration rather than costly lawsuits. This can save tens of thousands in legal fees.
- User Behavior Rules: Terms define prohibited conduct, giving you legal grounds to ban abusive users, remove harmful content, or terminate accounts.
- Intellectual Property Protection: Terms clarify that your content, code, and brand remain your property, preventing users from claiming rights to your work.
- Payment Processor Requirements: Stripe, PayPal, and other processors require valid terms before approving your account. No terms = no payment processing.
- Legal Compliance: Terms help you comply with regulations like COPPA (children's privacy), GDPR (European data protection), and state consumer protection laws.
In 2023, the average cost to defend a contract dispute lawsuit was $91,000, even if you win. Terms of service with strong arbitration clauses can prevent that exposure entirely.
Essential Clauses Every ToS Needs
A comprehensive terms of service document should include these critical sections:
1. Acceptance of Terms
- States that using the service means agreeing to the terms
- Requires users to stop using if they don't agree
2. Eligibility Requirements
- Minimum age (13+ for COPPA compliance, 18+ for contracts, or no restriction)
- Geographic restrictions if applicable
- Legal capacity to enter binding agreements
3. User Accounts
- Registration requirements and accuracy of information
- Account security and password responsibilities
- Consequences of unauthorized access
4. Payment Terms (if applicable)
- Pricing and billing cycles
- Refund policies
- Right to change fees with notice
5. User Content and Conduct
- License granted to your platform for user-submitted content
- Prohibited content and behavior
- Your right to remove content or ban users
6. Disclaimers and Limitation of Liability
- "As is" service disclaimer (no guarantee of uptime, accuracy, etc.)
- Cap on damages (often limited to fees paid in last 12 months)
- Exclusion of consequential damages
7. Dispute Resolution
- Governing law (which state/country's laws apply)
- Arbitration requirement (avoids class action lawsuits)
- Venue for legal proceedings
Liability Limitations: Protecting Your Business
The most important function of terms of service is limiting your legal exposure. Here's how liability clauses protect you:
"As Is" Disclaimer
This clause states that your service is provided "as is" and "as available" without warranties. This means:
- You don't guarantee 100% uptime or error-free operation
- You're not liable if bugs cause user losses (like a calculator error)
- Users accept the risk that features may change or be discontinued
Damage Caps
Most ToS limit total liability to the amount the user paid in the preceding 12 months, or $100, whichever is greater. This prevents users from claiming millions in damages for minor issues.
Excluded Damages
Terms typically exclude "consequential damages": indirect losses like lost profits, lost data, or business interruption. Example: If your scheduling app crashes and a user misses a $10,000 client meeting, they can't sue for the lost contract, only for their $10/month subscription.
Indemnification
This clause requires users to cover your legal costs if their behavior causes you to get sued. Example: User posts defamatory content and the victim sues you. The user must pay your defense costs.
Important Limitation: These clauses are enforceable in most U.S. states, but some limitations (like caps on fraud or gross negligence) don't hold up in court. Always consult an attorney for your specific jurisdiction.
Dispute Resolution Options
How you handle disputes can make or break your business. Here are the main approaches:
1. Arbitration (Recommended for Most Businesses)
- Private dispute resolution outside of court
- Faster and cheaper than lawsuits (median arbitration: $50,000 vs. $91,000 for litigation)
- Prevents class action lawsuits (individual arbitration only)
- Uses organizations like American Arbitration Association (AAA)
2. Mediation
- Non-binding negotiation with a neutral third party
- Often required as a first step before arbitration/litigation
- Preserves business relationships better than adversarial processes
3. Forum Selection Clause
- Specifies which state/country's courts have jurisdiction
- Usually your business's home jurisdiction (reduces travel costs)
- Example: "Any lawsuit must be filed in the state courts of Delaware"
4. Class Action Waiver
- Prevents users from banding together in class action lawsuits
- Requires individual arbitration instead
- Can save millions in class action defense costs
- Controversial but upheld by U.S. Supreme Court in AT&T Mobility v. Concepcion
What to Choose: For small businesses and startups, mandatory arbitration with a class action waiver offers the best protection at the lowest cost. Enterprise companies may prefer litigation for precedent-setting cases.
State-Specific Considerations for Terms of Service
While terms of service are generally governed by federal contract law, state laws significantly impact their enforceability and required provisions:
California:
- Strong consumer protection laws may override certain limitation of liability clauses
- CCPA requires specific disclosures about data collection and sale of personal information
- Auto-renewal terms must meet strict notice requirements under California's automatic renewal law (ARL)
New York:
- General Business Law Section 349 prohibits deceptive practices, and unconscionable ToS provisions can be challenged
- Courts closely scrutinize arbitration clauses in consumer contracts
Texas:
- Generally business-friendly with broad freedom of contract
- Deceptive Trade Practices Act provides consumer protections that cannot be waived in ToS
International Users:
- EU users have mandatory rights under GDPR and consumer protection directives that cannot be overridden by ToS
- UK Consumer Rights Act 2015 renders unfair terms unenforceable
- Australian Consumer Law provides guarantees that cannot be excluded
When your service has users in multiple jurisdictions, choose your governing law carefully and consult an attorney about which provisions may be unenforceable in specific regions.
Frequently Asked Questions
Are terms of service legally binding?
Yes, terms of service are legally binding contracts in most jurisdictions, provided users have clear notice and opportunity to review them before agreeing. Courts generally enforce ToS if: (1) users explicitly agree (clicking "I agree" or creating an account), (2) the terms are reasonably accessible, and (3) the terms aren't unconscionable or illegal. However, some clauses (like waiving fraud liability) won't be enforced. To maximize enforceability, use clear language, provide notice of updates, and require affirmative acceptance.
Can I just copy someone else's terms of service?
No, you should never copy terms verbatim. First, it's likely copyright infringement because terms are creative works owned by the company that wrote them. Second, generic terms won't fit your specific business model, jurisdiction, or risk profile. A SaaS platform needs different clauses than an e-commerce store. Third, blindly copying means you don't understand what you're agreeing to enforce. Use templates as a starting point, but customize them to your business and have a lawyer review them. The cost of a legal review ($500-$2,000) is far less than the cost of inadequate terms in a lawsuit.
How often should I update my terms of service?
Review and update your terms at least annually, or whenever you make significant changes to your service, such as: adding payment features, allowing user-generated content, expanding to new countries, or changing your business model. When you update terms, notify users (email is common) and require re-acceptance for continued use. Many platforms use a banner: "We've updated our Terms of Service. Review changes here." Keep archived versions with timestamps because if a dispute arises, you need to prove which terms were in effect at that time.
Do I need separate terms and privacy policy?
Yes, absolutely. Terms of service govern the contractual relationship (what users can do, payment terms, liability). Privacy policy explains how you collect, use, and protect user data. They serve different legal purposes: terms are a contract, privacy policy is a disclosure required by laws like GDPR, CCPA, and COPPA. Stripe, Google AdSense, and Apple App Store all require both documents to be clearly accessible. Trying to combine them creates a confusing document that fails to meet either requirement properly.
What happens if a user violates my terms of service?
Your terms give you the legal right to take action, but you must follow your own stated procedures. Common responses include: (1) Warning the user and requesting compliance, (2) Temporarily suspending the account, (3) Permanently banning the user, or (4) Pursuing legal action if violations caused damages (e.g., hacking, IP theft). Document all violations with screenshots and logs. This evidence is crucial if the user disputes the termination or sues. Your terms should explicitly state that you can terminate accounts "with or without cause" to preserve maximum flexibility.